Carrier Transicold truck and trailer customers now have access to the BluEdge service platform, which is now fully available from Carrier Transicold’s dealer network across the U.S. and Canada. BluEdge offers three tiers of service, adding augmented capabilities when integrated with Carrier Transicold’s eSolutions monitoring system.
Tier offerings include:
- Core – Supplements the original equipment factory warranty with extended coverages for major components, the entire system or a more customized approach based on customer preferences.
- Enhance – Provides scheduled preventive maintenance inspections with proactive replacement of parts such as belts, starters and alternators.
- Elite – Protects through extended warranties plus preventive maintenance services resulting in the ultimate worry-free program for customers who demand the highest level of service, uptime and fiscal certainty.
The companies say all three BluEdge tiers offer parts pricing protection, expert diagnostics and repairs by factory-trained technicians at more than 180 Carrier Transicold dealer locations coast-to-coast. Depending on the tier selected, customers may add certain optional features, such as overtime and call-out coverages for emergency repairs, proactive inspections and centralized billing.
For fleets that use Carrier Transicold’s cloud-based eSolutions remote monitoring system, the company says the BluEdge platform adds enhanced benefits not previously available thanks to the eSolutions system’s ability to monitor and analyze refrigeration unit equipment operation, in addition to logging temperatures and geographic information.
