Beginning truck service benchmarking
Heavy-duty truck shop benchmarking aims to analyze shop through-put to improve your service processes. Moving trucks in and out of bays faster is one thing, but making sure that you aren’t doing at the expense of high-quality repairs is the real challenge. What you don’t want are comebacks. It’s bad for the fleet and bad
The devil is in the truck service data details
When it comes to making truck service calls–it’s easy to shoot from the hip. You can lean on your years of experience and equipment knowledge to make a call about a repair or determine why your repair costs might be climbing. And you might be right, but what if you’re wrong. Leveraging truck data can
What’s the biggest advantage in reducing truck downtime?
The right tools can get you the right information and cut out the root cause guess work when you need it most. The fact of the matter is the biggest advantage of having the right diagnostic and repair solution in a fleet shop is the uptime it generates. These tools permit thorough repairs, which lead
The three reasons you should be using VMRS
The Vehicle Maintenance Report Standards (VMRS) was established by the Technology & Maintenance Council of American Trucking Associations (ATA) back in 1970. It created a standardized method for recording truck service information, and it comes in three flavors: Three-digit codes provide a high level view into an issue, such as which system is affected. Six-digit
How to capture the right data during truck service
There’s a common saying when talking about capturing truck data: Junk data in, junk solutions out. When you’re making equipment decisions, whether it’s when to buy a new truck, when to do the next PM or when to stock your next round of tires, you can’t just guess–you need to use data to ensure you’re
Predictive truck maintenance: What it is and how to trust it
The truck data that has been amassing over the years from all of the connected trucks on the road has made predictive truck maintenance based on probabilities is a near reality. But it’s not enough to just predict the event — you want to be able to act on it. What if you could catch
How to take advantage of truck data integrations
With so many data points streaming off of trucks, integrating that data to minimize your number of dashboards and maximize your data usage is key, but not something you want to do alone. The data integration process starts with talking with all of your equipment and service providers to bring them to the integration table,
The truck service impact of over-the-air engine updates
Operational data, diagnostic information—the cliche marketing line that the truck is a rolling cell phone is true, especially now that the data goes both ways. Over-the-air updates allow for a two-way digital dialogue between your trucks and the software service platform that supports them. Over-the-air (OTA for short) reprogramming lets you send an update to
Recruit, retain technicians using truck service technology
The heavy-duty service shop is where preventative maintenance keeps your trucks performing at peak capacity and is the battleground against unplanned maintenance. Of course, the technician shortage complicates matters. When it comes to technician recruitment, your best bet for getting the best technicians into your shop is through relationship building with your local diesel and
Fault codes come at you fast, here’s how to manage them
Connected trucks are part blessing, part curse. While it’s hugely beneficial to know of an equipment service need as soon as it’s required, it’s easy to get buried in notifications. OEMs and technology service providers are doing their part by coding fault codes with red and yellow indications to help guide your truck service decision-making
Using truck data to make an immediate ROI impact
Massive amounts of data are streaming off your trucks right now. Dashboards can show you efficiency and service information on demand. Near limitless insight into your trucks’ operation, but what do you do with it? It’s hard to know where to start. There are too many possibilities, and you need to prove ROI as soon
