Heavy-duty repair shops were challenged by supply chain and staffing issues in 2021, according to the second annual State of Heavy-Duty Repair report issued by Fullbay, in partnership with ATA’s Technology and Maintenance Council.
Among the key findings of this year’s report:
- 82% of repair shops faced some disruptions due to supply chain induced parts shortages, including 14% of shops that experienced severe disruptions.
- 64% of shops found it either “much” or “slightly” more difficult to hire technicians, even while 73% of them increased hourly wages.
- 83% of shops had annual revenue of less than $2 million in revenue, and 19% experienced revenue growth in 2021.
The launch of this year’s report was announced at a new conference held at TMC’s 2022 Annual Meeting held in Orlando, Florida. Along with TMC, MOTOR Information Systems has also joined the report this year as a key partner. The report contains analysis of insights and trends in the commercial vehicle repair industry including demographics, revenue, the continued impact of COVID-19, current industry parts shortages and more. Fullbay produces a turn-key platform that improves the operational efficiency of heavy-duty repair shops.
The report’s data is based on survey responses from more than 900 individuals across all avenues of the commercial freight, logistics, and repair industries. In addition, more than 500 shops across North America using Fullbay shop management platform were sampled for real-world shop data. Results were anonymized and those surveyed included both customers of Fullbay and non-customers.
Watch the presentation from the TMC 2022 meeting: