Michelin ONCall, the company’s emergency roadside service program, has exceeded 2.5 million breakdown events since its inception in 2009. According to the recent press release, Michelin ONCall provides a service for fleets across the U.S. and Canada, designed to help fleet owners stay on the road longer while lowering downtime and related expenses. The 2.5 millionth breakdown event was received on May 12, 2023. Service Tire Truck Center (STTC) responded to the situation, and the fleet truck was back on the road in less than two hours.

Michelin ONCall provides 24/7 assistance, such as mechanical and tire roadside service, towing and live tracking, that allows customers to follow the status of breakdowns in real-time, and according to the company. With Michelin ONCall, customers can access FixPix, Michelin’s digital app, where geocoded photos taken at the site of the breakdown are stored, allowing customers to see the damage and know the right service was provided. Finally, reporting is designed access to all service history details.