Connect with us
Verizon-Connect-Field-Service-Dispatch

Technology

Verizon Connect releases Field Service Dispatch management solution

Verizon Connect has released Verizon Connect Field Service Dispatch to help make it easier for dispatchers to efficiently schedule and communicate job information to technicians and customers throughout the day, in near-real time, the company says.

Advertisement

David Sickels is the Associate Editor of Tire Review and Fleet Equipment magazines. He has a history of working in the media, marketing and automotive industries in both print and online.

Verizon-Connect-Field-Service-Dispatch

Verizon Connect has released Verizon Connect Field Service Dispatch to help make it easier for dispatchers to efficiently schedule and communicate job information to technicians and customers throughout the day, in near-real time, the company says.

Advertisement
Click Here to Read More
Advertisement

Verizon Connect Field Service Dispatch works with the Verizon Connect Reveal platform to combine vehicle location data and technician status to help operations managers provide better service from a single application.

According to the company, key features of Verizon Connect Field Service Dispatch include:

  • Simple scheduling – view available technicians and vehicle location and schedule jobs in a calendar
  • Easy dispatching – assign and dispatch jobs to notify one or more technicians that a job is scheduled
  • Real-time notifications – automatically send booking confirmations and reminders to customers
  • Technician mobile application – add notes, photos and signatures from the job site via the mobile app to keep the office up-to-date
  • Live Map integration – view a technician’s real-time vehicle location and schedule information on the live map

Verizon Connect Field Service Dispatch also helps operations managers improve customer service by enabling them to provide more accurate estimated times of arrival to their customers, the provider noted.

Advertisement

Samsara releases artificial intelligence-driven safety features

Kenworth adds video, quick reference guide for over-the-air updates

Mack Trucks debuts Geotab Connected telematics platform

How to spot macro and micro trends in truck data

Advertisement

POPULAR POSTS

Sponsored Content

Business Intelligence Tools Monitoring & Analyzing M&R Data Keep Fleet Managers In Check

Sponsored Content

Keep your fleet running as efficiently as our engines.

Sponsored Content

The ‘S’ Factors

Sponsored Content

Avoiding Premature Bearing Failure

Connect
Do NOT follow this link or you will be banned from the site!