DTNA selects FleetNet as new Roadside Assistance partner

DTNA selects FleetNet as new Roadside Assistance partner

Daimler Trucks North America (DTNA) has introduced new roadside assistance programs for both Freightliner and Western Star customers. Under the new programs, DTNA will utilize FleetNet America to provide emergency roadside assistance services, including towing and recovery, mobile truck repair, tire repair and more.

The new programs are designed to give Freightliner and Western Star customers a seamless customer experience, DTNA says. In many cases, customers will be directed to the DTNA service network for root cause analysis and repair, or when necessary to ensure faster assessment and initial diagnostics, to the closest FleetNet America service provider selected by the customer. Through both programs, real-time updates will keep customers informed of the status of their repair. Customers can opt to receive updates via the FleetNet app, online, through text and email, or set up a custom communications system.

In addition to the same features that Freightliner and Western Star customers received from DTNA’s previous roadside assistance management services, FleetNet will also provide services such as VRMS coding for all events. Additional program enhancements will be announced at a later date.

The new Freightliner and Western Star roadside assistance programs have replaced previous programs offered by DTNA.

You May Also Like

Electric trucks are coming: We need training

You don’t have to wait for an EV to get started with training.


Electric trucks are coming. There will be a place for these trucks in our transportation community and as maintenance people, we need to evolve. There are a bunch of questions to consider with electric trucks rolling into your operation. Sure, we talk about acquisition costs and charging capabilities, but what about the costs to charge the trucks? What about subsidies? Utilization efficiency? Payload impacts? Battery lifecycles and disposal? And perhaps the biggest question for the maintenance-minded: What about training?

Women In Trucking Association launches survey to collect gender diversity data

Monitoring gender diversity in a male-populated industry is critical so that valid data can be used to evaluate progress made.

Where we’re at with ‘Right to Repair’ in the heavy-duty aftermarket

What truck data access and visibility means to the aftermarket.

Trucking Moves America Forward shares stories of charity

Check out how trucking companies and organizations gave back to their communities during the 2022 holiday season.

Taking the bull by the horns with truck electrical circuit testing

Corrosion increases resistance in the circuit which may lead to improper circuit operation and trouble codes.


Other Posts

Freightliner SuperTruck 2 highlights new efficiency technologies

Four key areas drive the Freightliner SuperTruck 2 freight efficiency to new heights.

‘Stability despite headwinds,’ Daimler Truck N.A. CEO provides his 2023 outlook

Gaze into the crystal ball with DTNA’s John O’Leary.

Get ready for winter and help protect against unexpected downtime

Get your preventive maintenance in before your wheel-ends are put to the tests of snow, ice, and more.

FleetPride acquires Berggren Diesel

This was the 12th FleetPride acquisition in 2022 with continued expansion of its national parts and service operations.