Daimler Trucks North America (DTNA) has introduced new roadside assistance programs for both Freightliner and Western Star customers. Under the new programs, DTNA will utilize FleetNet America to provide emergency roadside assistance services, including towing and recovery, mobile truck repair, tire repair and more.
The new programs are designed to give Freightliner and Western Star customers a seamless customer experience, DTNA says. In many cases, customers will be directed to the DTNA service network for root cause analysis and repair, or when necessary to ensure faster assessment and initial diagnostics, to the closest FleetNet America service provider selected by the customer. Through both programs, real-time updates will keep customers informed of the status of their repair. Customers can opt to receive updates via the FleetNet app, online, through text and email, or set up a custom communications system.
In addition to the same features that Freightliner and Western Star customers received from DTNA’s previous roadside assistance management services, FleetNet will also provide services such as VRMS coding for all events. Additional program enhancements will be announced at a later date.
The new Freightliner and Western Star roadside assistance programs have replaced previous programs offered by DTNA.